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FAQ

Frequently Asked Questions - FAQ

How to make a purchase To add an item to your cart, simply click on the "add to cart" button. To change the quantities, select the correct one, or go to the shopping cart and write the desired number in the quantity box to the left of the relative article, and click the "update" button. To remove an article simply write 0 in the quantity box and click the "update" button. Once you have added all the desired products to the cart, click the "checkout" button to finalize your order.





Our pyramidal tea bag filters BLEND TEA uses special transparent pyramids so that you can appreciate the beauty and quality of our precious teas even before starting the infusion. Thanks to the shape of the bag and the special material that allows the passage of a large quantity of water, the tea leaves have much more space to move during the infusion and release all their goodness.

Finally, the material of the bags is biodegradable and commercially compostable. It's not permeable and therefore does not retain or "steal" any particle of tea flavor. As a result it is possible to drink a fine leaf tea, already portioned in the right dose, even for those who do not wish to buy it in bulk and use a tea "strainer". It is also an excellent way to try a tea that you do not know, without having to buy large quantities.





Tea packaging Our loose teas are packaged in metal canisters (which we think are beautiful as well as functional) or in triple-barrier DoiPack bags with zip closures, to keep away the great enemies of tea that can change your tea's taste, aroma and appearance. These are light, high temperature, odors, and excessive humidity. Our tea bags are individually sealed in the best triple-ply full-barrier material available, to maintain their freshness until the moment you open them to enjoy a great cup of tea.





How to find the right tea for you Our teas are grouped by packaging and then by variety: black, oolong, green, white, etc. You can visit these sections by clicking on the "Tea Shop" button in the navigation bar.





Shopping e Privacy We endevor to keep all your information confidential and secure, and will never release this information to unauthorized third parties. We do not sell any information to third parties.





Gift Certificates Do you know someone who appreciates great tea, but has not yet discovered our products? We invite you to send her/him a free Gift Certificate worth €4.00 (offer reserved for registered customers). Go to your personal Account area and click on "Gift Certificates" to proceed.





Payment Options If you live in Italy, we offer you 2 payment options: via PayPal (the global leader in the online payments sector), or via COD (cash payment on delivery). If you live outside of Italy, you can pay using either your credit card or your PayPal account balance. We are constantly working with the leading companies in the sector to give you more and more payment options.





Shipping costs Shipping costs are very reasonable, for more information please read the dedicated section here.





Points With Blend Tea, every online order you make earns you points! Each Euro spent (excluding shipping costs) equals one point. Collect 100 points and you will receive a Gift Certificate worth EUR 10.00! To check how many points you have accumulated, and to redeem a Gift Certificate, please visit your personal Account" area.





Account Area You can easily change your password or any other personal information you entered during your first purchase (except for your email). To do so, please go to your personal Account area and click on "Modify Profile".

If you have any questions, don't be shy and send us an email at info@blendweb.it. We'll be happy to hear from you.



Do you have a question or message for us?

We'd love to hear more about it:

please send us an email at info@blendweb.it